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WHAT IS A EPISODE?
A Episode is a video program around ten minutes in length that is one in a series of shows on a particular channel. New Episodes premiere each week and feature the newest techniques, trends, and products. Episodes can be played over and over and feature live-scrolling technology, allowing programs to be paused, fast-forwarded and rewound instantly. Miss a step? No problem. Simply back up and watch it again!
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WHAT IS A DESIGN GUIDE?
Each Episode comes with a free downloadable Design Guide outlining the steps and materials used in that particular project. Design Guides are in PDF format and are printable.
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WHAT IS A TEMPLATE?
Many Episodes come with a free downloadable Template that is provided as needed to help you complete a project from a Episode. They can be resized and printed on plain paper or pattern paper of your choice.
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THE SITE WON'T ACCEPT MY PASSWORD.
If you are using Internet Explorer, and your password is being rejected after displaying the Security Notice, you will need to change your browser preferences. Go to the Preferences Menu and click on Security. Under Alerts, uncheck the box, "Before submitting a form that is not secure".
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WHAT ARE THE MINIMUM COMPUTER REQUIREMENTS FOR VIEWING EPISODES?
The minimum requirements to view Episodes are as follows. Note that the faster your computer, the better the Episode performance will be.
PC Users:
- 450 MHz Intel Pentium II processor or later
- 256 MB RAM
- Flash v8.0
- Adobe Acrobat Reader v5.0 or later
- Windows 98, Windows ME, Windows 2000 running Internet Explorer v5.5 or greater
- Windows XP running Internet Explorer v6.0 or greater
Mac Users:
- 500 MHz Power PC G4 or later
- 256 MB RAM
- Flash v8.0
- Adobe Acrobat Reader v5.0 or later
- Mac OS X v10.1 or later
- Safari 1.x and later or Firefox 1.5 or later
Browsers not supported:
- AOL. AOL members should visit the site by using Internet Explorer directly, not through their AOL browser.
- Netscape
- Opera
- Internet Explorer on the MAC
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THE EPISODES DON'T PLAY SMOOTHLY OR THEY KEEP STOPPING IN THE MIDDLE.
- If you are an AOL user, try visiting the Website using Internet Explorer or Safari rather than the AOL browser.
- Before pressing the Play button, wait a few minutes until the program has been downloaded completely. The best way to tell how much has been downloaded is to use the scroll knob at the bottom of the viewer screen. Pull it all the way to the right. It will stop when it reaches the end of the file. Once you are able to scroll all the way to the right, the episode has been completely downloaded.
- If it is taking an unusually long time, try connecting later when your Internet connection is better due to less traffic. If you want to know just how fast or slow your connection is, visit the site http://www.speakeasy.net/speedtest/ and run the simple speed test.
- If none of this works, please Contact Us. Please include the following information about your set up, if possible:
1. web browser
2. operating system
3. make and model of your computer
4. phone number & best time to call to troubleshoot the problem
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I CAN HEAR THE EPISODE, BUT THERE IS NO VIDEO.
You need to download version 8.0 of the Flash plug-in. This is a free download at the site: http://www.macromedia.com/software/flashplayer/
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CAN I MAKE THE EPISODE VIEWER SCREEN LARGER?
Yes, you can increase the screen size by clicking on the Enlarge Icon at the bottom of the window (the third button from the left).
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I CAN'T OPEN THE DESIGN GUIDE.
You must have Adobe Acrobat version 5.0 or greater in order to view the Design Guides. You can download this viewer for free by visiting the website:http://www.adobe.com/products/acrobat/readstep2_allversions.html
If you have Acrobat v5.0 or greater, and still cannot open the Design Guides, please Contact Us. Please include the following information about your set up, if possible:
1. web browser
2. operating system
3. make and model of your computer
4. phone number & best time to call to troubleshoot the proble
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